Help Center

Selecting receiving address:

1. Ensure there will always be people at the address to receive. Couriers do not guarantee delivery times. Commercial addresses are better than residential.

2. Select an address that is easy to access, preferably landed. If you are using an apartment address, please check at the guardhouse or management office. Usually couriers will leave the parcel there

3. Do not expect couriers to call before delivery. Some times you get a good delivery person who does that. Most times you don't

4. Keep track of the delivery status at courier website. Do not expect deliveries to be smooth all the time.

No, the shipping address is hard coded into the airway bill and also set in the system. We are not able to change from our side. 

If you confirmed the shipping address needs to be changed, please cancel immediately and re-do the order.

If the order has been processed or sent out, please get someone to receive for you at the original address. Failure to do so may result in the item being lost.

Generally we try to ship on the same day or by the next day. Any order which comes in before 3pm for Shopee and 12pm for Lazada, we try to ship on the same day.

However there may be some days where we have a backlog.which result in delays.

1. Please track your parcel at courier service website to get the latest information, including location.

2. If your parcel was posted during sales or peak periods, it is normal that the delivery may take longer.

3. Sundays and holidays are not counted as working days.

4. Call the courier company to file report. 
Poslaju Careline: 1300 300 300. Inform them the tracking number. The holding time maybe longer but please hold until you get through.

5. You may want to go to the Poslaju Centre or Pos Office to claim your parcel

Please login to webstore, than go to order details. The tracking number is in the order details.

Yes sure we do. We can deal directly or using Shopee's Offer function.

Yes you can. All are welcomed.

It is better that you do an Unpaid Order (available in Lelong / Shopee / our webstore, not available in Lazada) or message us regarding what you need before you come.

Note that for payment methods we prefer credit / debit cards or Maybank QR Pay.

Please refer to our Contact page, we are located at Jawi, Penang.

Please drop by between 10am - 6pm, Sunday - Friday. Saturdays off.

We prefer payment by Maybank QR Pay, Credit or Debit Cards.
Cash is acceptable but not preferred

Yes, you can come to our store to purchase and pay. 

Note that personal delivery can be arranged 1 day in advance but will be charged and paid in advance.

Please request for cancellation, and message us with the items you wish to change or modify, and we will see if it's possible to arrange.

We try to accommodate as far as possible, but note that parcels which have been posted out or processed are not able to be changed.

Please note that we do not guarantee the change can be done.

Shopee does not apply the free shipping automatically to your order. Please go to shopee.com.my and click on Free Shipping. 

Follow the information there.

* This is a general guide only. Actual time is not guaranteed.

Assuming all items are available stock - we will post out on same day or next day. And budget for 3 days for Poslaju delivery.
For urgent cases, please track at Poslaju website, because Shopee updates are usually late.

Please keep track of deliveries. Do not assume delivery will be smooth.

For our regular customers or those who buy more than RM100 per order, we offer discounts for fragrances and flavours. The offer price is at our discretion. 

Chat with us directly for the price, after that use the Offer function to arrange, we are not able to accommodate sample requests through Chats.

1. Chat with us in Shopee phone app. Offer is not available on desktop

2. Click the + sign on lower right

3. Click the Offer button.

Select the product and make Offer at the price and quantity agreed.

Thank you for your kind support.

Please ensure that you informed Shopee / Lazada or other webstores if you are purchasing through there. You do not need to inform us.

Please inform Shopee of your payment for them to process your order. Their contact can be found on the Shopee website under Help - Contact Us.

Send them your payment slip and order number.

Once Shopee mark the order as Paid, we can process your order.

You do not need to inform us of your payment.

We can send you invoice but it might take some time (sometimes up to one month) for us to process. For urgent cases, please see if it is possible for you to use the screenshot of your Shopee order.

We follow according to your order. Do not place instructions in the notes asking us to change. If you wish to change, please do the order properly.

* This is a general guide only. Actual time is not guaranteed.

Assuming all items are available stock - we will post out on same day or next day. And budget for 3 days for courier delivery. Delivery status is at your order details page. Please keep track there. 

Do not assume delivery will be smooth.