Help Center

Selecting receiving address:

1. Ensure there will always be people at the address to receive. Couriers do not guarantee delivery times. Commercial addresses are better than residential.

2. Select an address that is easy to access, preferably landed. If you are using an apartment address, please check at the guardhouse or management office. Usually couriers will leave the parcel there

3. Do not expect couriers to call before delivery. Some times you get a good delivery person who does that. Most times you don't

4. Keep track of the delivery status at courier website. Do not expect deliveries to be smooth all the time.

No, the shipping address is hard coded into the airway bill and also set in the system. We are not able to change from our side. 

If you confirmed the shipping address needs to be changed, please cancel immediately and re-do the order.

If the order has been processed or sent out, please get someone to receive for you at the original address. Failure to do so may result in the item being lost.

Generally we try to ship on the same day or by the next day. Any order which comes in before 3pm for Shopee and 12pm for Lazada, we try to ship on the same day.

However there may be some days where we have a backlog.which result in delays.

1. Please track your parcel at courier service website to get the latest information, including location.

2. If your parcel was posted during sales or peak periods, it is normal that the delivery may take longer.

3. Sundays and holidays are not counted as working days.

4. Call the courier company to file report. 
Poslaju Careline: 1300 300 300. Inform them the tracking number. The holding time maybe longer but please hold until you get through.

5. You may want to go to the Poslaju Centre or Pos Office to claim your parcel

Yes sure we do.

Yes certainly you can! All are welcomed.

Do an order on our website, select "Collect at Store" when you check out, and make payment

We will process and have it ready for your collection

Please refer to our Contact page, we are located at Jawi, Penang.

You are welcome to drop by between 10am - 5pm, all 7 days

You can do an order on our website, make payment, and than collect!

In store, we accept payment by E Wallets, Credit or Debit Cards.  No minimum or maximum limits!

Cash is acceptable but not preferred.

Yes, you can come to our store to purchase and pay. 

Note that personal delivery can be arranged 1 day in advance but will be charged and paid in advance.

Modify - it involves high risk and a lot of work, we are not able to accomodate.

Adding - can be arranged, but has to be as early as possible, before parcel is packed. Please send request in Chat. Once we hold back your airway bill, do a new order in our website, selecting collect at our store, and make payment.

We will arrange the rest.

Note that it needs to be done before parcel is packed

Shopee does not apply the free shipping automatically to your order. Please go to shopee.com.my and click on Free Shipping. 

Follow the information there.

* This is a general guide only. Actual time is not guaranteed.

Assuming all items are available stock - we will post out on same day or next day. And budget for 3 days for Poslaju delivery.
For urgent cases, please track at Poslaju website, because Shopee updates are usually late.

Please keep track of deliveries. Do not assume delivery will be smooth.

For our regular customers or those who buy more than RM100 per order, we offer discounts for fragrances and flavours. The offer price is at our discretion. 

Chat with us directly for the price, after that use the Offer function to arrange, we are not able to accommodate sample requests through Chats.

1. Chat with us in Shopee phone app. Offer is not available on desktop

2. Click the + sign on lower right

3. Click the Offer button.

Select the product and make Offer at the price and quantity agreed.

Thank you for your kind support.

Please ensure that you informed Shopee / Lazada or other webstores if you are purchasing through there. You do not need to inform us.

Please inform Shopee of your payment for them to process your order. Their contact can be found on the Shopee website under Help - Contact Us.

Send them your payment slip and order number.

Once Shopee mark the order as Paid, we can process your order.

You do not need to inform us of your payment.

We can send you invoice but it might take some time (sometimes up to one month) for us to process. For urgent cases, please see if it is possible for you to use the screenshot of your Shopee order.

* This is a general guide only. Actual time is not guaranteed.

Assuming all items are available stock - we will post out on same day or next day. And budget for 3 days for courier delivery. Delivery status is at your order details page. Please keep track there. 

Do not assume delivery will be smooth.